Are you looking for a consistent and accurate image for your hotel? One which communicates who you are to your guest before, during and after his visit?

Stop for a moment and consider how a guest experiences your property:

• He reviews your WEB SITE when he’s shopping for a place to stay…
  
  
• She checks in and gets a KEY PACKET with your welcome message…
  
  
• He gets into his room and reads the IN-ROOM DIRECTORY…
  
  
• She reads the LIST OF SERVICES at the spa…
  
  
• He reviews your RESTAURANT MENU…
  
  
• She reads her PILLOW CARD just before she closes her eyes… and…
  
  
• Hears your WAKE-UP MESSAGE when she opens her eyes the next morning…
  
  
• They receive a LETTER under their door because you’re having an air conditioner problem in the building……
  
  
• They read the LIST OF ACTIVITIES, rules and regulations about the children’s program…
  
  
• He takes a GUEST SURVEY online after his stay…
  
  
• She receives a REPEAT GUEST LETTER inviting her to return…
  
  
• They receive an E-MAIL OFFER for a discount on their next family vacation…
  

Is every message consistent? Does everything your guest reads and hears have a single, focused approach? Are you communicating an accurate image of who and what you are to every guest in every way?

As a Hotel Communications Specialist for over 25 years, Deborah has written, edited and analyzed various forms of communications for guests, employees and the media, in an effort to convey a consistent and positive message to key audiences. (click here for testimonial from Sonesta Hotels president).

Deborah's expertise includes:

• Web Site Content
• Property Brochures
• Reservations Scripts
• Reservations Confirmations
• Key Holders
• Welcome Letters
• Front Desk Scripts and Handouts
• Hotel Descriptive Copy/Tag Lines
• In-Room Directory
• Compelling Proposals to Meeting Planners for group business
• E-Mail Offers, Signatures and Etiquette
• Facilities (Activities, Spa, Tennis, Family, Children’s Program) Brochures
• Menus
• Newsletters
• Press Kits/Press releases
• Complaint/Thank you-for-Feedback Letters
• Employee Intranet
• Repeat Guest Communications
• Crisis Communiqués and Training

Deborah can give you a free assessment of your hotel’s needs, followed by a proposal custom-tailored and geared to the creation of a consistent communications strategy that will meet your goals. Contact her now to get started!